Q&A
Q. Do you supply a certificate of authenticity?
Yes, we do supply a certificate of authenticity with every purchase
Q. What is the custom jewellery process?
With our custom-made jewellery process we have a friendly and laid-back approach with designing your jewellery. Using the latest technology, our beautiful gemstones and local artisan skills we envision every job a success. Here is the process in detail:
- Pick your sapphire
- Pick a design
- Approve the CAD design template
- Deposit paid for the sapphire/diamonds
- We will begin the making process
- Make time is around 2 weeks
- Remaining balance is paid once the jewellery is finished
Q. Do I have to pay for postage?
No, postage is covered by us with Australia Post.
Q. Can you ship internationally?
Yes, we ship to majority of countries
Q. Are your sapphires Australian?
Yes absolutely, we hand-mine and sell ONLY Australian Sapphires. The other gemstones we may sell occasionally are garnets and zircons
Q. Are your sapphires mined in a sustainable matter?
Yes, all of our sapphires available have been ethically and sustainably hand-mined from The Central Highlands Gemfields, Australia. Using only hand tools such as a jackhammer, shovel, wheelbarrow and buckets. The dirt is process using an Electrical Trommel and Pulsator
Q. Can I just buy the loose sapphire?
Yes, sure can!
Q. Do you offer trade prices?
We do offer trade prices, please get in contact for our trade information.
Q. Are your sapphires faceted locally?
Yes, majority of the sapphires we facet ourselves and also use local gem cutters.
Q. What's your return or exchange policy?
We offer a 3-day return policy with every purchase, returns are only accepted for loose stones only. No returns on jewellery.
Q. Do you heat treat your sapphires?
Yes, occasionally we do use standard heat treatment for sapphires, if it is necessary. Get in contact if you would like to know extra information. Keep in mind heat treating is accepted in the industry and it doesn't change the chemical elements in a sapphire
Yes, we do supply a certificate of authenticity with every purchase
Q. What is the custom jewellery process?
With our custom-made jewellery process we have a friendly and laid-back approach with designing your jewellery. Using the latest technology, our beautiful gemstones and local artisan skills we envision every job a success. Here is the process in detail:
- Pick your sapphire
- Pick a design
- Approve the CAD design template
- Deposit paid for the sapphire/diamonds
- We will begin the making process
- Make time is around 2 weeks
- Remaining balance is paid once the jewellery is finished
Q. Do I have to pay for postage?
No, postage is covered by us with Australia Post.
Q. Can you ship internationally?
Yes, we ship to majority of countries
Q. Are your sapphires Australian?
Yes absolutely, we hand-mine and sell ONLY Australian Sapphires. The other gemstones we may sell occasionally are garnets and zircons
Q. Are your sapphires mined in a sustainable matter?
Yes, all of our sapphires available have been ethically and sustainably hand-mined from The Central Highlands Gemfields, Australia. Using only hand tools such as a jackhammer, shovel, wheelbarrow and buckets. The dirt is process using an Electrical Trommel and Pulsator
Q. Can I just buy the loose sapphire?
Yes, sure can!
Q. Do you offer trade prices?
We do offer trade prices, please get in contact for our trade information.
Q. Are your sapphires faceted locally?
Yes, majority of the sapphires we facet ourselves and also use local gem cutters.
Q. What's your return or exchange policy?
We offer a 3-day return policy with every purchase, returns are only accepted for loose stones only. No returns on jewellery.
Q. Do you heat treat your sapphires?
Yes, occasionally we do use standard heat treatment for sapphires, if it is necessary. Get in contact if you would like to know extra information. Keep in mind heat treating is accepted in the industry and it doesn't change the chemical elements in a sapphire
