Q&A
Q. Why are Australian parti sapphires so popular right now?
Australian parti sapphires have surged in popularity because they offer something no other gemstone can: naturally occurring, multi‑colour beauty in a single stone. Each one displays its own unique blend of blues, greens, yellows, and teals, making every gem completely one‑of‑a‑kind.
Q. Do you supply a certificate of authenticity?
Yes, we do supply a certificate of authenticity with every purchase.
Q. What is the custom jewellery process?
With our custom-made jewellery process we have a friendly and laid-back approach with designing your jewellery. Using the latest technology, our beautiful gemstones and local artisan skills we envision every job a success. Here is the process in detail:
- Pick your sapphire
- Pick a design
- Approve the CAD design template
- Deposit paid for the sapphire/diamonds
- We will begin the making process
- Make time is around 2 weeks
- Remaining balance is paid once the jewellery is finished
Q. Do I have to pay for postage?
No, postage is covered by us with Australia Post Express to our worldwide customers.
Q. Can you ship internationally?
Yes, we ship to majority of countries worldwide.
Q. Can I see more videos or photos in different lighting?
Yes I am happy to provide more photos/videos of a sapphire you may be interested in and any other information, please get in touch!
Q. What is the best lighting to view a sapphire?
Sapphires can be very sensitive to lighting, meaning they can look slightly different in certain types of lighting conditions. For example, a sapphire in cloudy weather can show more colour then looked at in direct sunlight. Quiet often sapphires prefer shade, this is where they will show their true colours. Any time in early morning and late afternoon is my favourite time to view a sapphire.
Q. Do you offer payment plans?
Yes, we offer PayPal pay in 4, please get in touch for this option so I can provide a payment link through PayPal.
Q. Are your sapphires mined in a sustainable matter?
Yes, all of our sapphires available have been sustainably hand-mined from The Central Highlands Gemfields, Australia. Using only hand tools such as a jackhammer, shovel, wheelbarrow and buckets. The dirt is then processed using an Electrical Trommel and Pulsator.
Q. Will a sapphire be durable enough for an engagement ring?
YES! They are the second hardest natural gemstone to a diamond. Which means they are perfect for everyday wear.
Q. Can I just buy the loose sapphire?
Yes, sure can!
Q. Do Australian sapphires hold their value?
Yes Australian Sapphires are a rare natural gemstone, meaning they will hold exceptional value as time goes on.
Q. Do you offer trade prices?
We do offer trade prices, please get in contact for our trade information.
Q. Are the sapphires faceted locally?
Majority of the sapphires available we facet ourselves and also use local gem cutters that reside in Australia.
Q. What's your return or exchange policy?
We offer a 3-day return policy with every purchase; returns are only accepted for loose stones only. No returns on jewellery.
Q. Do you heat treat your sapphires?
Yes, occasionally we do use standard heat treatment for sapphires, if it is necessary. Get in contact if you would like to know extra information.
Q. What are Zircons?
Zircons are a natural gemstone that we find with sapphires, they have a hardness of 7.5 and produce beautiful colours such as white, red, beige, orange and brown.
Q. I can't see a sapphire I like, could you facet one for me?
Absolutely, we can try our best to facet a sapphire for you. However, it is very hard to predict the outcome, sapphires especially partis can be unpredictable when faceting.
Australian parti sapphires have surged in popularity because they offer something no other gemstone can: naturally occurring, multi‑colour beauty in a single stone. Each one displays its own unique blend of blues, greens, yellows, and teals, making every gem completely one‑of‑a‑kind.
Q. Do you supply a certificate of authenticity?
Yes, we do supply a certificate of authenticity with every purchase.
Q. What is the custom jewellery process?
With our custom-made jewellery process we have a friendly and laid-back approach with designing your jewellery. Using the latest technology, our beautiful gemstones and local artisan skills we envision every job a success. Here is the process in detail:
- Pick your sapphire
- Pick a design
- Approve the CAD design template
- Deposit paid for the sapphire/diamonds
- We will begin the making process
- Make time is around 2 weeks
- Remaining balance is paid once the jewellery is finished
Q. Do I have to pay for postage?
No, postage is covered by us with Australia Post Express to our worldwide customers.
Q. Can you ship internationally?
Yes, we ship to majority of countries worldwide.
Q. Can I see more videos or photos in different lighting?
Yes I am happy to provide more photos/videos of a sapphire you may be interested in and any other information, please get in touch!
Q. What is the best lighting to view a sapphire?
Sapphires can be very sensitive to lighting, meaning they can look slightly different in certain types of lighting conditions. For example, a sapphire in cloudy weather can show more colour then looked at in direct sunlight. Quiet often sapphires prefer shade, this is where they will show their true colours. Any time in early morning and late afternoon is my favourite time to view a sapphire.
Q. Do you offer payment plans?
Yes, we offer PayPal pay in 4, please get in touch for this option so I can provide a payment link through PayPal.
Q. Are your sapphires mined in a sustainable matter?
Yes, all of our sapphires available have been sustainably hand-mined from The Central Highlands Gemfields, Australia. Using only hand tools such as a jackhammer, shovel, wheelbarrow and buckets. The dirt is then processed using an Electrical Trommel and Pulsator.
Q. Will a sapphire be durable enough for an engagement ring?
YES! They are the second hardest natural gemstone to a diamond. Which means they are perfect for everyday wear.
Q. Can I just buy the loose sapphire?
Yes, sure can!
Q. Do Australian sapphires hold their value?
Yes Australian Sapphires are a rare natural gemstone, meaning they will hold exceptional value as time goes on.
Q. Do you offer trade prices?
We do offer trade prices, please get in contact for our trade information.
Q. Are the sapphires faceted locally?
Majority of the sapphires available we facet ourselves and also use local gem cutters that reside in Australia.
Q. What's your return or exchange policy?
We offer a 3-day return policy with every purchase; returns are only accepted for loose stones only. No returns on jewellery.
Q. Do you heat treat your sapphires?
Yes, occasionally we do use standard heat treatment for sapphires, if it is necessary. Get in contact if you would like to know extra information.
Q. What are Zircons?
Zircons are a natural gemstone that we find with sapphires, they have a hardness of 7.5 and produce beautiful colours such as white, red, beige, orange and brown.
Q. I can't see a sapphire I like, could you facet one for me?
Absolutely, we can try our best to facet a sapphire for you. However, it is very hard to predict the outcome, sapphires especially partis can be unpredictable when faceting.
