Q&A
Q. Do you supply a certificate of authenticity?
Yes, we do supply a certificate of authenticity with every purchase.
Q. What is the custom jewellery process?
With our custom-made jewellery process we have a friendly and laid-back approach with designing your jewellery. Using the latest technology, our beautiful gemstones and local artisan skills we envision every job a success. Here is the process in detail:
- Pick your sapphire
- Pick a design
- Approve the CAD design template
- Deposit paid for the sapphire/diamonds
- We will begin the making process
- Make time is around 2 weeks
- Remaining balance is paid once the jewellery is finished
- Jewellery shipped to your door within 10 days.
Q. Do I have to pay for postage?
No, postage is covered by us with Australia Post.
Q. Can you ship internationally?
Yes, we ship to majority of countries worldwide.
Q. Are your sapphires Australian?
Yes absolutely, we hand-mine and sell ONLY Australian Sapphires. The other gemstones we may sell occasionally are garnets and zircons.
Q. Are your sapphires mined in a sustainable matter?
Yes, all of our sapphires available have been sustainably hand-mined from The Central Highlands Gemfields, Australia. Using only hand tools such as a jackhammer, shovel, wheelbarrow and buckets. The dirt is then processed using an Electrical Trommel and Pulsator.
Q. Can I just buy the loose sapphire?
Yes, sure can!
Q. Do you offer trade prices?
We do offer trade prices, please get in contact for our trade information.
Q. Are the sapphires faceted locally?
Yes, majority of the sapphires we facet ourselves and also use local gem cutters.
Q. What's your return or exchange policy?
We offer a 3-day return policy with every purchase, returns are only accepted for loose stones only. No returns on jewellery.
Q. Do you heat treat your sapphires?
Yes, occasionally we do use standard heat treatment for sapphires, if it is necessary. Get in contact if you would like to know extra information. Keep in mind heat treating is accepted in the industry and it doesn't change the chemical elements in a sapphire.
Q. What are Zircons?
Zircons are a natural gemstone that we find with sapphires. They have a hardness of 7.5mm and produce beautiful colours such as white, red, beige, orange and brown.
Q. I can't see a sapphire I like, could you facet one for me?
Absolutely, we can try our best to facet a sapphire for you. However, it is very hard to predict the outcome, sapphires especially partis can be unpredictable when faceting.
